As VP of Payment Operations, Carlos leads the strategy and execution of nanopay’s global network expansion, directly connecting to payments ecosystems and/or via partnerships, ensuring the alignment of company controls across all products and functions are compliant with all required regulations and policies. He also manages the daily core functions as payment operations, customer success and Fraud/AML teams.
Prior to joining nanopay, Carlos was a Senior Manager for Deloitte working on the Canadian Payments Modernization Program, which supported the design of Canada’s new settlement and real-time rail requirements. Before Deloitte, Carlos spent 12 years at Western Union Company, as Vice President of Technology Delivery and Operations for Americas and Europe, responsible for the development and operation of a omnichannel network responsible for 80 % of the business revenue.
Carlos holds a Bachelor in Business Administration from the FGV Business School of São Paulo, Brazil, and several compliance, security, ethics, and technical training courses offered through Western Union and Deloitte University.